Please take a moment to read through our policies before placing your order. By ordering from Kuum, you agree to the terms outlined below. We always aim to be flexible and communicative. If anything comes up, don't hesitate to reach out.
Orders & Payments
·All orders must be paid in full at the time of booking.
·Orders must be placed at least 5 days in advance. Rush orders are subject to a $10 expedited fee.
·Orders not paid within 24 hours of receiving payment instructions are not confirmed.
·Your order is confirmed only after payment is received and a confirmation message has been sent.
·We accept Zelle only.
Pick-Up Policy
·Please arrive at your scheduled pick-up time. We understand things happen, just communicate with us!
·If you need to adjust your time, please let us know at least 24 hours in advance. We're happy to accommodate when possible.
·If you arrive more than 15 minutes past your scheduled time without communication, a $10 late fee will be applied.
·Once your cake is picked up, we are not responsible for any damages during transport or handling.
Refund & Cancellation Policy
✔Full refund for cancellations made 3 or more days before pick-up.
✔Rescheduling available if something comes up. We'll happily help you move to another date.
✘Same-day or night-before cancellations are non-refundable, as all items are baked fresh to order.
✘No-shows with no communication cannot be refunded and may incur a fee.
At Kuum, we believe in a compassionate and flexible approach. We understand that life happens. As long as things are communicated clearly, we will always do our best to work with you.
Design & Customization
·All cakes are handmade. Slight variations may occur and colors may appear different depending on lighting.
·We will do our best to follow reference photos, but exact duplication cannot be guaranteed.
·Design changes requested after payment may result in additional charges.
Storage & Care
·We do not use preservatives. Please refrigerate your cake as soon as possible after pick-up.
·Please follow the storage guide provided with your order. We are not responsible for damages caused by improper storage after pick-up.
Allergen & Dietary Notice
·We offer select vegan, gluten-free, and nut-free options.
·Our kitchen is not allergen-free and cross-contamination may occur.
·We are not liable for any allergic reactions, sensitivities, or dietary concerns after pick-up.
·If you have dietary restrictions, please let us know before ordering.
Privacy & Media
·By purchasing from Kuum, you allow us to photograph your cake for marketing and portfolio use.
·We will never share your personal information.
·If your order is personal or private, please let us know and we will refrain from posting any photos or media.